Privacy Policy

Last updated: 2026-08-02

THIS PRIVACY POLICY (“POLICY”) IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

THIS POLICY IS BEING FRAMED IN VIEW OF THE INFORMATION TECHNOLOGY ACT, 2000, READ WITH REGULATION 4 OF THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011, AND REGULATION 3(1) OF THE INFORMATION TECHNOLOGY (INTERMEDIARIES GUIDELINES AND DIGITAL MEDIA ETHICS CODE) RULES, 2021, AND THE DIGITAL PERSONAL DATA PROTECTION ACT, 2023 (“DPDP ACT”) AND THE RULES MADE THEREUNDER, THAT REQUIRES PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY, AND TERMS & CONDITIONS FOR ACCESS OR USAGE OF THIS WEBSITE.

We are happy to have you at TractusIQ™!

This Policy describes how i2R Consulting Services Private Limited, a company incorporated under the Companies Act, 2013, bearing CIN U74999TS2015PTC200943, having its registered office at #8-2-601/1/B, Mega City #452, Road No 10, Banjara Hills, Hyderabad – 500034, Telangana, India (hereinafter referred to as the “Company”, “Licensor” “We”, “Us”, or “Our”) collects, uses, stores, processes, shares, and protects Information in connection with the “TractusIQ™” platform (the “Platform”) a software application that provides AI-assisted contract correspondence management, clause mapping, automated drafting, and related services to its clients (each, a “Client”, “Customer” ,“User”, “you”, or “your”). This Policy applies to all current and former visitors and users of the Platform.

The Company recognizes the trust you place in it when you share Information through the Platform, and takes its responsibility to safeguard that Information with the utmost seriousness. This Policy explains what Information the Company collects, why and how it uses that Information, to whom it may be disclosed, how long it is retained, and the rights available to you in respect of your Information.

This Policy shall be deemed to be incorporated into the terms and conditions of the Platform (the “Terms & Conditions”) and shall be read in addition to the Terms & Conditions. In the event of any inconsistency between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of such inconsistency, unless applicable data protection law requires otherwise.

By accessing, browsing or otherwise using the Platform and/or by giving the Company your Information and/or by explicitly giving your consent (as indicated and recorded on the Platform), you expressly agree to be bound by the terms of this Policy. If you do not agree with the terms mentioned herein, please exit this Platform and restrict your access.

By accepting this Policy, you understand and agree to the collection, use, sharing and processing of your Information as described herein. If you provide the Company with any Information including Personal Information about someone else, you confirm that (a) such Information is accurate and up-to-date; (b) such person is aware that you have provided their Information; and (c) they consent to both the disclosure and the use/processing of their Information in accordance with this Policy.

If you are unwilling or unable to be legally bound by this Policy, please do not use the Platform. You cannot accept this Policy if: (a) you are not lawfully entitled to use the Platform; or (b) if you are not of legal age to form a binding agreement with the Company in accordance with the applicable laws.

This Policy describes the Company’s current data protection policies and practices and may be amended/updated from time to time. Any changes to this Policy will become effective upon posting of the revised Policy on the Platform. It is recommended that you regularly check this Policy to apprise yourself of any updates. Your continued use of Platform or provision of data or Information thereafter will imply your unconditional acceptance of such updates to this Policy.

Please read this Policy carefully.

Scope and Applicability

By accessing or using the Platform or otherwise giving us your Information, you undertake that you have the capacity to enter into a legally binding contract vide this Policy, which constitutes a legally binding document between you and the Company under the applicable law, in particular the Indian Contract Act, 1872, and is issued in compliance with the Digital Personal Data Protection Act, 2023 as a data fiduciary in respect of Personal Information the Company collects directly from you for its own purposes, and as a data processor in respect of personal data contained within Client Data and Uploaded Documents that the Company processes on a Client's behalf and instructions, as further described in Clause 1.4.. The Company will collect and process your personal and third-party data carefully, only for the purposes described in this Policy and only to the extent necessary as defined herein and within the scope of the applicable legal regulations. This Policy seeks to ensure that any Personal Information or third-party information handled by the Company is managed in a way that is ethical, compliant and adheres to best industry practices.

Please read this Policy carefully, before accessing or using this Platform. By accessing or using the Platform including its informational services provided via the Platform, you agree to the terms of this Policy. If you are accepting this Policy on behalf of another person or company or other legal entity, you represent and warrant that you have full authority to bind such person, company or legal entity to these terms.

This Policy applies to all individuals and entities that access or use the Platform, including Clients, authorised users, and any other persons who interact with the Platform in any manner. It governs the collection and processing of Information in connection with: (a) the Client’s use of the Platform’s features and services; (b) documents, correspondence, and data uploaded to or processed through the Platform; (c) Information provided during account registration, subscription, and support interactions; and (d) Information collected automatically through the Client’s use of the Platform. It does not apply to information collected by third-party websites, applications, or services that may be linked to or accessible from the Platform, each of which is governed by its own privacy policy.

Where the Client uploads documents that contain personal data of third parties (including employees, contractors, project counterparties, or other individuals mentioned in correspondence), the Client is the data fiduciary or data controller in respect of such personal data, and the Company processes it as a data processor on the Client’s behalf and on its instructions. The Client bears full responsibility for ensuring that the upload of such personal data to the Platform is lawful and compliant with applicable data protection law.

Eligibility

The Platform is intended exclusively for use by business entities, professionals, and individuals who have the legal capacity to enter into binding contracts under applicable law. The Company does not knowingly collect personal data from persons under the age of eighteen (18) years or the applicable age of consent in the relevant jurisdiction, whichever is higher. The Platform is not directed at minors and the Company does not intend to attract or serve persons under such age.

Types of Information Collected by the Company

The nature of the Platform as an AI-assisted contract correspondence management tool means that the Company processes a broader and more commercially sensitive range of Information. The following categories describe the information the Company collects (collectively referred to as the “Information”):

Personal Information: The Platforms collects information relating to an identified or identifiable natural person that is collected, received, accessed, stored or otherwise processed by the Company in connection with the services, whether such information is provided directly by the Client or contained in uploaded documents, including, where applicable, names, contact details, identification numbers, signatures, employment-related information, financial information, correspondence, or any other information that, alone or in combination with other information, can reasonably identify an individual.

Account and Registration Information: When you register for and set up an account on the Platform, the Company collects: (a) the legal name and designation of the individual registering; (b) the name, address, and registration details of the Client entity; (c) email address, mobile number, and other contact details; (d) subscription plan selected, payment and billing information; (e) role assigned to the user within the Client’s account; and (f) any other information voluntarily provided during the registration process or in an Enterprise Addendum (for Enterprise-tier Clients). This information is necessary to establish, manage, and authenticate the Client’s account and to deliver the services.

Contract Information or Project Information: The primary function of the Platform involves the Client uploading, submitting, or ingesting documents into the Platform for processing. These may include, without limitation: agreements, letters, emails, notices, site instructions, variation orders, extension of time claims, Minutes of Meeting, arbitration correspondence, and any other contractual or project-related documents. Such uploaded documents may contain commercially sensitive, legally privileged, or personally identifiable information relating to the Client’s projects, counterparties, employees, and other third parties.

AI Input Data: In the course of providing the services, the Platform’s artificial intelligence engine processes the Client’s prompts, queries, inputs and uploaded documents to generate AI-Generated Outputs. For the avoidance of doubt, the AI-Generated Outputs are produced using the Company’s proprietary Platform technology; the Company grants the Client a non-exclusive, worldwide, perpetual licence to use, reproduce, and rely on AI-Generated Outputs generated for its own account for its internal and external business purposes, subject to the disclaimers in the Terms & Conditions, subject to the applicable terms governing the Client’s use of the Platform.

Non-Personal Information: The Company may collect non-personal information that does not specifically identify an individual or business, but includes information from you, such as: your browser type, the URL of the previous Platforms you visited, your internet service provider (ISP), operating system & version; your internet protocol (IP) address, device location, information about your mobile device including hardware model, preferred language, unique device identifier; information you provide us when you contact Us for help, complaints, feedback, resolution notes, and ticket or reference IDs; information you enter into our system when using the Platform, such as while asking doubts, participating in discussions and response to a questionnaire or a survey conducted by the Company; your communication and preferences relating to calls, SMS, WhatsApp, or emails, preferred language, and preferred contact time; history of service bookings, including service type, date and time, staff assigned, and booking status; and any other information you may give on and through the Platform.

Usage Information: Usage information includes without limitation all data and information collected automatically through the Platform (or through the third party analytics service providers), by use and access of the Platform in the nature of system administrative data, statistical and demographical data, and operational information and data generated by or characterizing use of the Platform including without limitation, Non-Personal Information, number of clicks, pages viewed and the order of those pages, error logs, Platform traffic, time spent on the Platform, number of visits to the Platform and other similar information and behaviour indicating the mode and manner of use of the Platform.

By accepting the Terms & Conditions and this Policy, registering for an account, or otherwise using the Platform, you expressly consent to the collection, use, storage, and processing of your Information in accordance with this Policy, thereby forming a valid and binding agreement between you and the Company for information processing as required under the Digital Personal Data Protection Act, 2023 and other applicable law. Certain processing, including AI-model training on de-identified data as described in Clause 8, is carried out on a deemed-consent basis with a right to opt out. Where permitted under applicable law, processing may also be undertaken on other lawful grounds recognised under the Digital Personal Data Protection Act, 2023, such as performance of the Client’s Subscription or compliance with a legal obligation

By registering on the Platform and accepting this Policy, you further consent to receiving communications from the Company by way of SMS, WhatsApp, email, and telephone calls on your registered mobile number and email address, including communications relating to your account, transactions, Platform updates, and promotional or marketing information. You may opt out of marketing communications at any time as described in Clause 9.5 of this Policy.

Collection of Information

The Company may collect Information from you when you (a) use the services provided on the Platform; (b) use the Platform for any of the information being offered thereon; (c) upload documents on the Platform; (d) voluntarily participate in campaigns conducted by the Company on the Platform or respond to questionnaires published by the Company on the Platform (if any); (e) voluntarily complete a customer survey or provide feedback on any of our message boards or via e-mail in relation to the Information provided on the Platform; and (f) when you contact us through the Platform.

You hereby acknowledge and agree that all Information is provided by you to the Company voluntarily and the Information provided by you is not subject to any undue influence.

The Company may use cookies to monitor the Platform usage including, without limitation, to provide useful features to simplify your experience when you return to the Platform, like remembering your Information and to deliver relevant content based on your preferences, usage patterns and location.

The Company may also collect Non-Personal Information, and Usage Information based on your browsing activity and in relation to your use or access to the Platform which may or may not be publicly accessible.

Information collected by the Company from a particular browser or device may be used with another computer or device that is linked to the browser or device on which such information was collected.

You may use the Platform without providing the Company any Information about yourself. However, you may not be able to access certain services of the Platform in case you choose to do so.

Use of Information

The Company uses the Information it collects for the purposes set out below and shall not process such Information for any purpose incompatible with those set out in this Clause 6 save as otherwise permitted by applicable law or with your consent. The Company’s purposes for processing are as follows:

Provision of the Platform and Services: The Company processes Contract Information, AI Input Data and related information to operate the Platform, to generate AI-Generated Outputs, and to deliver to the Client the full suite of features and services comprised within its Subscription Plan, including correspondence ingestion, classification, clause mapping, drafting assistance, and claims-building functionality.

Account Administration: The Company processes registration and account information to create, manage, authenticate, and administer Client accounts; to issue and revoke access credentials; to configure and manage authorised user roles and permissions; and to communicate with the Client in connection with the operation of its account.

AI Processing and Model Delivery: The Company processes uploaded documents through the Platform’s artificial intelligence and machine learning engines for the purpose of producing correspondence classifications, clause mappings, draft outputs, gap analyses, and other AI-Generated Outputs. The Company de-identifies Contract Information and AI Input Data in accordance with Clause 8.2 and uses the resulting de-identified data to train, fine-tune, validate, and improve its models. The Company does not use Contract Information or AI Input Data in identifiable form for model training.

Billing and Payment Administration: The Company processes billing and payment-related information to invoice and collect subscription fees, to maintain payment records, and to enforce payment obligations arising under the Terms & Conditions.

Customer Support: The Company processes communications and support records to respond to queries, support requests, and grievances; to investigate and resolve technical issues; and to maintain and improve the quality of its support function.

Platform Improvement and Analytics: The Company processes Non-Personal Information, Usage Information and technical information to monitor, analyse, and improve the performance, reliability, and functionality of the Platform; to identify and remediate technical errors; to understand usage patterns and user behaviour; and to inform the development of new features and capabilities.

Security and Fraud Prevention: The Company processes Information for the purpose of detecting, investigating, and preventing unauthorized access, misuse, fraud, cyberattacks, and other harmful or unlawful activity on the Platform; enforcing the Terms & Conditions; and protecting the rights, property, and safety of the Company, its Clients, and third parties.

Legal and Regulatory Compliance: The Company processes Information as necessary to comply with applicable law, regulation, court orders, and lawful requests of government or regulatory authorities; to assert, exercise, or defend legal rights and claims; to conduct internal audits; and to satisfy statutory reporting and disclosure obligations.

Marketing and Promotional Communication: Subject to applicable law, the Company processes contact information to communicate updates regarding its services, new features, events, and promotional offers.

Generation and Use of De-Identified Data: The Company processes Information for the purpose of generating and using de-identified data for internal research, product development, analytics, academic research, and case studies, and to improve and enhance the Platform and its underlying artificial intelligence models.

The Company is committed to protecting the Information of its Clients and does not sell, rent, or otherwise commercially transfer your Personal Information to third parties. The Company may share Information in the following circumstances only:

Service Providers and Subprocessors: The Company engages third-party vendors, cloud infrastructure providers, AI model providers, and other service providers (hereinafter “Subprocessors”) to assist in the operation, hosting, maintenance, and delivery of the Platform and its services. Subprocessors may have access to your Information to the extent necessary to perform their contracted functions.

Third-Party AI Model Providers: The Platform’s AI capabilities may be powered in whole or in part by large language models or other AI services provided by third-party providers. By using the Platform and accepting this Policy, You acknowledge and consent to the processing of your Information by such third-party AI providers as part of the Platform’s service delivery. Such third-party AI model providers are contractually restricted from using Client Data or Uploaded Documents to train their own independent models, except to the extent such use is a default term of the provider’s own service and has been separately disclosed to and not opted out of by the Client.

Payment Gateway Providers: Payment transactions on the Platform are processed by third-party payment gateway service providers. Your Information (including card details, UPI handles, and bank details) is collected and processed directly by these providers under their own terms and privacy policies. The Company receives only transaction confirmation and reference data.

Legal and Regulatory Disclosure: The Company may disclose your Information to law enforcement agencies, courts, regulatory authorities, arbitral tribunals, or government bodies where such disclosure is: (a) required by applicable law, regulation, or a valid court or regulatory order; (b) necessary to establish, exercise, or defend the Company’s legal rights or claims; (c) necessary to comply with a legal obligation to which the Company is subject; or (d) necessary to prevent, investigate, or address fraud, a security breach, or illegal activity.

Corporate Transactions: In the event of a merger, acquisition, restructuring, sale of all or substantially all of the Company’s assets, or any other corporate transaction or reorganization, your Information may be disclosed to and transferred to the acquiring or succeeding entity.

De-Identified and Aggregated Data: The Company may share de-identified data with third parties including research institutions, industry bodies, analytics providers, and other partners for research, product improvement, and other legitimate business purposes.

With Your Consent: The Company may share your Information with third parties for any other purpose with your prior express written consent.

The Company does not control and is not responsible for the privacy practices, acts, omissions, or data processing activities of such third-party service providers. While the Company takes reasonable steps to ensure that such third parties are subject to appropriate confidentiality and data protection obligations, the manner in which such third parties process your Information is governed by their respective privacy policies and applicable laws. The Company shall not be liable for any loss, misuse, or unauthorized processing of Information by such third parties beyond the Company’s reasonable control.

AI Training and Model Governance

The Client shall be deemed to consent to the Company’s use of De-identified Data, on a non-exclusive, worldwide, royalty-free basis, during the Subscription Term and for twelve (12) months thereafter, unless the Client opts out through its account settings or by written notice. Any opt-out shall apply prospectively only. The Company shall not use Uploaded Documents or Client Data in identifiable form for model training, fine-tuning, or retraining.

For the purposes of Clause 8.1, the Company shall de-identify Uploaded Documents and Client Data using techniques designed to ensure that no individual is reasonably identifiable from the resulting de-identified data, whether alone or in combination with other information reasonably available to the Company. The Company shall have sole ownership of all de-identified data and may retain and use it in accordance with Clause 8.1

Your Rights in Respect of Your Personal Information

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you are entitled to exercise the following rights in respect of the Personal Information that the Company holds concerning you. Where you have registered with a Consent Manager accredited by the Data Protection Board of India, you may give, manage, review, or withdraw your consent to the Company’s processing of your Personal Information through such Consent Manager, in accordance with the Digital Personal Data Protection Act, 2023 and rules made thereunder:

Right of Access: You may request confirmation as to whether the Company processes Personal Information concerning you and, where it does, a summary of the Personal Information so held, the processing activities undertaken with respect to such Personal Information, and the identities of all data fiduciaries and data processors, including Subprocessors, with whom such Personal Information has been shared, together with a description of the Personal Information so shared.

Right of Correction: You may request that the Company correct or update any Personal Information held by it concerning you that is inaccurate, incomplete, or out of date.

Right of Erasure: You may request the deletion of Personal Information which the Company no longer has a legal basis to retain, subject to the Company’s obligation, or right, to retain such Personal Information where necessary for the purpose for which it was processed, to comply with applicable law, or to establish, exercise, or defend a legal claim, including its obligations of record retention.

Right to Withdraw Consent: Where the Company’s processing of your Personal Information is founded upon your consent, you may withdraw that consent at any time by written notice to the Company at the contact details set out in this Policy. The withdrawal of consent shall not affect the lawfulness of any processing carried out prior to such withdrawal, and the Company may, following withdrawal, be unable to continue providing some or all of the services to you.

Right to Nominate: You may nominate another individual to exercise the rights set out in this Clause 9 on your behalf in the event of your death or incapacity, in the manner prescribed under the Digital Personal Data Protection Act, 2023.

Right to Grievance Redressal: You are entitled to readily available means of grievance redressal in respect of your Information, as more particularly described in Clause 16 of this Policy.

To exercise any right set out in this Clause, you shall submit a written request to the Grievance Officer at the contact details specified in Clause 16 of this Policy. The Company shall respond to any such request within the period prescribed by applicable law and may, prior to acting on a request, require you to verify your identity by such means as the Company reasonably considers necessary. The Company may decline to give effect to a request under this Clause where compliance would: (a) contravene applicable law or a lawful court or regulatory order; (b) prejudice the rights of another individual; (c) necessitate the disclosure of the personal data of a third party; or (d) conflict with a legitimate interest or legal obligation of the Company.

The Company will make reasonable efforts to edit, update, correct, or delete your Information, including Personal Information, upon receipt of a valid request from you and in accordance with applicable law. However, the Company does not control and cannot guarantee the modification, correction, or deletion of any Information that has been shared with or is otherwise under the control or possession of third parties. Such third parties process your Information in accordance with their own privacy practices and legal obligations, and any request relating to Information held by them may need to be addressed directly to such third parties.

Nothing in this Clause shall be construed to require the Company to delete or modify Personal Information that it is legally obligated to retain, or that is necessary for the establishment, exercise, or defense of legal claims, compliance with regulatory requirements, fraud prevention, or enforcement of its agreements.

You may withdraw from marketing and promotional communications at any time by: (a) selecting the unsubscribe link appearing at the foot of each marketing email; (b) submitting a written opt-out request to the Company at the email address set out in Clause 16 of this Policy; or (c) addressing such request to the Grievance Officer in accordance with Clause 16. The Company shall give effect to any valid opt-out request within a reasonable period. For the avoidance of doubt, an opt-out from marketing communications shall not affect your receipt of administrative, transactional, legal, or security-related communications, which the Company is required to send in connection with the provision of the services.

Data Retention

The Company shall retain Client Data and Uploaded Documents until the later of (a) expiry of the Subscription Term, or (b) the effective date of termination, plus forty-five (45) days (the “Data Retrieval Period”). Upon the Client’s written request made during the Data Retrieval Period, the Company shall make available to the Client an export of the Client Data and Uploaded Documents in a commonly used electronic or standard machine-readable format. Following expiry of the Data Retrieval Period, the Company shall delete or anonymise such data from its production systems within ninety (90) days, except to the extent retention is required by applicable law or is reasonably necessary for legitimate backup, disaster-recovery, fraud-prevention, security, or legal purposes. Any data so retained shall remain subject to the confidentiality and data-security obligations of these Terms and shall not be actively used except for the purpose requiring its retention.

Personal Information contained within Client Data or Uploaded Documents shall additionally be deleted or deidentified without undue delay following withdrawal of the relevant data principal’s consent, or once the purpose for which it was collected has been fulfilled, in accordance with Section 8(7) of the Digital Personal Data Protection Act, 2023, save where retention is required by applicable law.

The Company shall store your Information (other than Personal Information) at least for such period as may be required by the Company. These periods vary depending on the nature of the Information and your interactions with the Company.

Security of Information

The Company has taken adequate measures to protect the security of Information and to ensure that your choices for its intended use are honored. The Company takes robust precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

The Company considers the confidentiality and security of your Information to be of utmost importance. It, therefore, uses industry standards, and physical, technical and administrative security measures to keep Information confidential and secure and the Company will not share your Information with third parties, except as otherwise provided in this Policy. Please be advised that, however, while the Company strives to protect Information and privacy, the Company cannot guarantee or warranty its absolute security when Information is transmitted over the internet into the Platform. The Company will annually evaluate this necessity considering your privacy and our relation while keeping the applicable legislation in mind. Non-Personal Information and Usage Information may be retained indefinitely.

For any loss or theft of Information, due to unauthorized access to your device through which you use the Platform or other reasons solely attributable to you, the Company shall not be held liable or responsible under any circumstance whatsoever. Further, the Company shall not be responsible for any breach of security or for any actions of any third parties/vendors or events that are beyond the Company’s reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the user, etc.

Security Incident. The Company shall notify the Client without undue delay and, in any event, within seventy-two (72) hours after becoming aware of any confirmed unauthorised access to, or breach of, Client Data hosted on the Platform (a “Security Incident”), unless such notification is prohibited by applicable law or an order of a competent authority. The notification shall include, to the extent then known, the nature of the Security Incident, the categories and approximate volume of Client Data affected, the likely consequences, and the measures taken or proposed to investigate, contain, remediate, and prevent recurrence. The Company shall provide such information as is reasonably necessary for the Client to comply with its own notification obligations under applicable law and shall cooperate in good faith with the Client’s reasonable requests in connection with the investigation and remediation of the Security Incident. Any notification under this Clause shall not constitute an admission of fault, negligence, or liability.

Cross-Border Data Transfers

The Company primarily stores and processes your Information on cloud infrastructure located within India. In certain circumstances, your Information may be processed by Subprocessors or third-party AI model providers whose infrastructure is located outside India.

Where such cross-border transfers occur, the Company shall ensure that appropriate safeguards are in place in accordance with the requirements of the Digital Personal Data Protection Act, 2023 and any rules or regulations made thereunder governing cross-border transfer of personal data. The Company shall notify the Client of any material change to the jurisdiction in which Personal Information is primarily stored and shall provide Clients with information about the cross-border data transfer frameworks applicable to their data upon written request.

Cross-border transfer of Personal Information is permitted under the Digital Personal Data Protection Act, 2023 save to the extent restricted by the Central Government in respect of specified countries or territories. The Company shall maintain, and make available to Clients on written request, a current list of the jurisdictions in which its Subprocessors and third-party AI model providers process Client Data.

Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable to you for any loss of profit, anticipated savings, goodwill, reputation, business opportunity, or for any type of direct, indirect, incidental, economic, compensatory, punitive, exemplary, or consequential loss or damage arising from the performance or non-performance of its obligations under this Policy or in connection with the processing of your Information, including without limitation in connection with a data breach or security incident that is not attributable to the Company’s gross negligence or wilful misconduct.

The Company shall not be held responsible for any loss, damage, or misuse of your Information that is attributable to: (a) a Force Majeure Event (as defined in the Terms & Conditions); (b) the actions or omissions of the Client or any authorised user; (c) the Client’s failure to implement or maintain adequate security on its own systems or devices; or (d) the actions or omissions of any third party beyond the Company’s reasonable control.

Changes to this Policy

The Company reserves the right to update, change or modify this Policy at any time. The Policy shall come to effect from the date of such update, change or modification. It is recommended that you regularly check this Policy to apprise yourself of any updates. Your continued use of the Website or provision of data or Information thereafter will imply your unconditional acceptance of such updates to this Policy.

Governing Law and Dispute Resolution

Any dispute arising out of or in connection with this Policy shall be resolved in accordance with the governing law and dispute resolution provisions of the Terms & Conditions.

Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000 and rules made thereunder along with Section 13 of the Digital Personal Data Protection Act, 2023, you have the right to readily available means of grievance redressal in relation to your Information collected by the Platform. Therefore, If You are unhappy with any aspect of Our Services, please contact Our Grievance Redressal Officer, the details of which is provided as below:

Grievance Officer:

Name: C Lokesh Kumar
Address: #8-2-601/1/B, Mega City #452, Road No 10, Banjara Hills, Hyderabad – 500034, Telangana, India
Cell: +91 92479 99833
E-mail: contact.tractusiq@groupi2r.com

The Company shall acknowledge a grievance within forty-eight (48) hours of receipt and shall use reasonable endeavours to resolve it within thirty (30) days, subject to applicable law and the nature of the grievance.

In the event that your grievance is not resolved to your satisfaction by the Company’s Grievance Officer, you have the right, under the Digital Personal Data Protection Act, 2023, to refer the matter to the Data Protection Board of India in accordance with the rules and procedures prescribed under that Act.

Contact Details

If you have any questions or concerns about this Policy, you may contact the Company at contact.tractusiq@groupi2r.com.